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"Invalid User Name or Password" message


"Invalid User Name or Password" message

Dears ,


We face a problem that "Invalid User Name or Password" message appeared when trying to log on to the Polycom CMA 4000 using CMAD or Polycom RealPresence Desktop or Mobile .


EveryDay , I made Enable User and Unblock User for all registered Users on Polycom CMA 4000 , Software Version of CMA : 6.0


Please , We want fix the problem as soon as possible.





Message 1 of 3

Re: "Invalid User Name or Password" message

Dears ,


There is any reply about our issue ?







Message 2 of 3
Polycom Employee & Community Manager

Re: "Invalid User Name or Password" message

Hello eng_romeo,

welcome back to the Polycom Community.

Could I kindly ask you not to "bump" your post?


Someone will answer if they can.


If this is urgent please open a support ticket via your reseller just as I explained already => here <= and => here <=


If you are having issues with your reseller please contact myself via private message and list some of your serials so I can look this up and forward to the right team.

Best Regards

Steffen Baier

Polycom Global Services

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Message 3 of 3