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recover lost files on RSS 4000

JJJT
Occasional Advisor

recover lost files on RSS 4000

Hi,

I have a customer with an RSS 4000 ver7.0.0.0 rev30619 who wants to recover lost files or find out how they got lost in the first place; this customer is the only user/admin of the box.

The customer was reviewing a file then paused it, they then went off for a couple of minutes and when they came back to resume playback the file was missing - it doesn't appear in the archives; the last file to appear in the archives is a recording prior to the missing one.

 

Has anyone come across this? If so is there a fix?

 

Thanks

John

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1 REPLY 1
Peter
Occasional Contributor

Re: recover lost files on RSS 4000

Hi,

I've got similar problem.

One ofthe admins delete the file from RSS. I've got backup RAW file but can't find any way to upload it to RSS.

 

Did you find solution?

 

BR

Peter

Message 2 of 2