Good morning, a few of our Executive Assistance have reported random reboots of their phone. On one occurance it happened while in the middle of a call. In both scenarios the affected users are delegates to many other users.
Software version: 18.104.22.16834
Mac Address: 00:04:f2:d4:a0:99
Platform: Skype for Business
Are there any known bugs with this software release that would cause these random reboots?
What model of phone are you using?
We had a similar issue with one of ours (VVX500) and traced it back to a faulty PoE injector.
Hello Hello kdsych,,
welcome back to the Polycom Community.
Apart from using a no longer supported software as you should be running 5.4.4 or 5.4.3 instead are there any logs or core dumps on your provisioning server?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services