Good morning, a few of our Executive Assistance have reported random reboots of their phone. On one occurance it happened while in the middle of a call. In both scenarios the affected users are delegates to many other users.
Software version: 5.4.2.2834
Mac Address: 00:04:f2:d4:a0:99
Platform: Skype for Business
Are there any known bugs with this software release that would cause these random reboots?
Thanks
Kyle
What model of phone are you using?
We had a similar issue with one of ours (VVX500) and traced it back to a faulty PoE injector.
Hello Hello kdsych,,
welcome back to the Polycom Community.
Apart from using a no longer supported software as you should be running 5.4.4 or 5.4.3 instead are there any logs or core dumps on your provisioning server?
Actions:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services