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6.2.23.0268 Firmware on CCX 500

MikeHWCO
Occasional Contributor

6.2.23.0268 Firmware on CCX 500

As of Jan 24th there is version 6.2.23.0268 available as a Firmware Update in the Microsoft Teams Admin Center for the Poly-ccx500's but I see no mention of it here on the Poly site.  Anyone have any release notes and or information regarding changes?  I have only applied it to two phones and noticed 'no differences'.

MikeHWCO_1-1611941390527.png

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: 6.2.23.0268 Firmware on CCX 500

Hello @MikeHWCO ,

 

Welcome to the Poly Community.

Software 6.2.23.0268 resolves a DHCP option 252 proxy issue and in addition, resolves an issue to my own personal knowledge, where the phone appears to be locked when in reality there is an invisible window waiting for the user to select a response.

 

For example, if you enable Dark Mode in the settings menu the prompt that normally appears to accept/cancel does not show, but if you tap where the buttons should be they will work.

 

We will be shortly hosting this on our support page.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
rgsteele
Valued Contributor

Re: 6.2.23.0268 Firmware on CCX 500

The build offered through the Teams Admin Center is 6.2.23.0268, but the build offered from the Poly CCX 500 support page is 6.2.23.0304. Are there any differences between these two builds?

Message 3 of 8
MDominik13
Occasional Advisor

Re: 6.2.23.0268 Firmware on CCX 500

I haven't been able to successfully deploy 0304 to my CCX500's. Is this because it isn't supported by Microsoft? How do we get 6.2.23.0268?

 
 
Message 4 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: 6.2.23.0268 Firmware on CCX 500

Hello @MDominik13 ,

 

Welcome back to the Poly Community.


Is there a specific need for you to run 6.2.23.0304?

 

You can always upgrade using the devices Web Interface via Utilities > Software Upgrade

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
MDominik13
Occasional Advisor

Re: 6.2.23.0268 Firmware on CCX 500

Out of the box, the CCX phones have the old Teams interface which is a very poor experience. I'm trying to provision all phones with the latest software so we only have to train our users on one version.

Message 6 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: 6.2.23.0268 Firmware on CCX 500

Hello @MDominik13 ,

 

I suggest you read this reply >here<. This combined with the latest available software from our support page will get all phones to the latest version and have the most important settings applied.

 

If you still struggle, and no other volunteer has any more to comment on, please work to open a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
rgsteele
Valued Contributor

Re: 6.2.23.0268 Firmware on CCX 500

As of yesterday (March 11), the version of the CCX 500 firmware available from the Teams Admin Center is version 6.2.23.0304.

Message 8 of 8