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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

As of Jan 24th there is version 6.2.23.0268 available as a Firmware Update in the Microsoft Teams Admin Center for the Poly-ccx500's but I see no mention of it here on the Poly site.  Anyone have any release notes and or information regarding changes?  I have only applied it to two phones and noticed 'no differences'.

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7 REPLIES 7
HP Recommended

Hello @MikeHWCO ,

 

Welcome to the Poly Community.

Software 6.2.23.0268 resolves a DHCP option 252 proxy issue and in addition, resolves an issue to my own personal knowledge, where the phone appears to be locked when in reality there is an invisible window waiting for the user to select a response.

 

For example, if you enable Dark Mode in the settings menu the prompt that normally appears to accept/cancel does not show, but if you tap where the buttons should be they will work.

 

We will be shortly hosting this on our support page.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The build offered through the Teams Admin Center is 6.2.23.0268, but the build offered from the Poly CCX 500 support page is 6.2.23.0304. Are there any differences between these two builds?

HP Recommended

I haven't been able to successfully deploy 0304 to my CCX500's. Is this because it isn't supported by Microsoft? How do we get 6.2.23.0268?

 
 
HP Recommended

Hello @MDominik13 ,

 

Welcome back to the Poly Community.


Is there a specific need for you to run 6.2.23.0304?

 

You can always upgrade using the devices Web Interface via Utilities > Software Upgrade

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Out of the box, the CCX phones have the old Teams interface which is a very poor experience. I'm trying to provision all phones with the latest software so we only have to train our users on one version.

HP Recommended

Hello @MDominik13 ,

 

I suggest you read this reply >here<. This combined with the latest available software from our support page will get all phones to the latest version and have the most important settings applied.

 

If you still struggle, and no other volunteer has any more to comment on, please work to open a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

As of yesterday (March 11), the version of the CCX 500 firmware available from the Teams Admin Center is version 6.2.23.0304.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.