6.2.23.0268 Firmware on CCX 500

[MikeHWCO]

As of Jan 24th there is version 6.2.23.0268 available as a Firmware Update in the Microsoft Teams Admin Center for the Poly-ccx500's but I see no mention of it here on the Poly site.  Anyone have any release notes and or information regarding changes?  I have only applied it to two phones and noticed 'no differences'.

[SteffenBaierUK]

Hello @MikeHWCO ,

Welcome to the Poly Community.

Software 6.2.23.0268 resolves a DHCP option 252 proxy issue and in addition, resolves an issue to my own personal knowledge, where the phone appears to be locked when in reality there is an invisible window waiting for the user to select a response.

For example, if you enable Dark Mode in the settings menu the prompt that normally appears to accept/cancel does not show, but if you tap where the buttons should be they will work.

We will be shortly hosting this on our support page.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[rgsteele]

The build offered through the Teams Admin Center is 6.2.23.0268, but the build offered from the Poly CCX 500 support page is 6.2.23.0304. Are there any differences between these two builds?

[MDominik13]

I haven't been able to successfully deploy 0304 to my CCX500's. Is this because it isn't supported by Microsoft? How do we get 6.2.23.0268?

[SteffenBaierUK]

Hello @MDominik13 ,

Welcome back to the Poly Community.

Is there a specific need for you to run 6.2.23.0304?

You can always upgrade using the devices Web Interface via Utilities > Software Upgrade

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[MDominik13]

Out of the box, the CCX phones have the old Teams interface which is a very poor experience. I'm trying to provision all phones with the latest software so we only have to train our users on one version.

[SteffenBaierUK]

Hello @MDominik13 ,

I suggest you read this reply >here<. This combined with the latest available software from our support page will get all phones to the latest version and have the most important settings applied.

If you still struggle, and no other volunteer has any more to comment on, please work to open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[rgsteele]

As of yesterday (March 11), the version of the CCX 500 firmware available from the Teams Admin Center is version 6.2.23.0304.