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- 911 calling from unregistered VVX
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09-07-2021 09:18 AM
TB 6338 suggests that 911 calling from unregistered vvx should be possible. Is there additional guidance available for this configuration?
I've been unsuccessful with 6.2.0.4023 on a VVX 501, attempting an on-hook dial from an unregistered phone results in a 'Service Unavailable' message as soon as the first digit is pressed.
dialplan.routing.emergency.1.server.1 "1"
dialplan.routing.emergency.1.value "711"
dialplan.routing.emergency.2.server.1 "1"
dialplan.routing.emergency.2.value "911"
dialplan.routing.server.1.address "nndc01-sbc01.xx-xx.us"
dialplan.routing.server.1.port "5068"
feature.E911.enabled "1"
feature.urlDialing.enabled "1"
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09-07-2021 11:19 AM
It worked as expected when the VVX was set to the 'Generic' profile.
I added
dialplan.digitmap | [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T |
as with 'Skype for Business' set in the base profile there was no dialplan.digitmap.
With the dialplan.digitmap set on and off hook dialing still failed, until I selected the un-registered line appearance. Selecting the un-registered line appearance allowed the unregistered device to route the 911 call as expected.
09-07-2021 09:43 AM
Hello @JamesW7 ,
Welcome back to the Poly Community.
You posted this in the Microsoft community so I assume you are using Skype for Business. As the document shared is for openSIP only I would assume this does not work for Skype for Business.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-07-2021 11:19 AM
It worked as expected when the VVX was set to the 'Generic' profile.
I added
dialplan.digitmap | [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T |
as with 'Skype for Business' set in the base profile there was no dialplan.digitmap.
With the dialplan.digitmap set on and off hook dialing still failed, until I selected the un-registered line appearance. Selecting the un-registered line appearance allowed the unregistered device to route the 911 call as expected.
09-07-2021 12:05 PM
Hello @JamesW7 ,
Are you talking about using the Hybrid Line configuration aka adding a 2nd openSIP line?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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