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911 calling issue

Highlighted
Advisor

911 calling issue

Hello.

 

I use many Polycoms with Teams as 3PIP.

 

We noticed that with Teams voice user assigned correctly on Polycoms they can't call 911 correctly.

Message 1 of 13
12 REPLIES 12
Highlighted
Polycom Employee & Community Manager

Re: 911 calling issue

Hello @BudrysLP ,

Welcome back to the Poly community.

As previously reminded some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

Please do not simply mark them without any type of feedback.

 

For your new issue please provide basic details like the device in question, the mode used, software version.

 

Please be aware that I personally will not answer any new question until the above for all your other posts has been actioned.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 13
Highlighted
Advisor

Re: 911 calling issue

Here is my polycom log.

 

I use Teams Emergency routing policy based on IP.

Message 3 of 13
Highlighted
Polycom Employee & Community Manager

Re: 911 calling issue

Hello @BudrysLP 

 

I have left very clear instructions in this and your other new post's what we require of you as a community team member in order to work in this community.

 

As you have not followed this I have now blocked replies to your 3 latest posts.

 

I will not remove this block until you update the other older posts with a meaningful reply and or mark these as resolved and we may ban you if you decide to post again in a new post prior to following up your old post.

 

If you require urgent support please work with your reseller.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 13
Highlighted
Advisor

Re: 911 calling issue

On Polycoms don't.

 

In my current Teams configuration emergency calling is setup as Emergency Routing Policies and is based on subnets.

 

My Polycom is on correct subnet so whe I press 9911 (for emergency) number should be resolved as 1414566911. On my Polycom it is resolved as standard 4digit.

Message 5 of 13
Highlighted
Polycom Employee & Community Manager

Re: 911 calling issue

Hello @BudrysLP ,

 

Thanks for following up your other posts.

 

For this new issue, it seems to be a digitmap issue. Have you yet consulted with Microsoft on this?

	Line 4082: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(?:9)?(\d{10})$
	Line 4083: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4084: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(?:9)?(\d{11})$
	Line 4085: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4086: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(?:9)?9(\d{11})$
	Line 4087: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4088: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(?:9)?011(\d{7,})$
	Line 4089: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Disabling ^(?:9)?011(\d{7,})$ - No match possible (9911)
	Line 4090: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4091: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(0)$
	Line 4092: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Disabling ^(0)$ - No match possible (9911)
	Line 4093: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4094: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(\d{4})$
	Line 4095: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: RegexMap ^(\d{4})$ Declared match 9911 -> +14145669911
	Line 4095: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: RegexMap ^(\d{4})$ Declared match 9911 -> +14145669911
	Line 4096: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 4 timeout: 5
	Line 4097: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(\d{6})$
	Line 4098: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4099: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(?:9)?(555\d{4})$
	Line 4100: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Disabling ^(?:9)?(555\d{4})$ - No match possible (9911)
	Line 4101: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4102: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^(\d{7})$
	Line 4103: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4104: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Checking 9911 against ^\*70$
	Line 4105: 0818133046|so   |3|00|[CSoRegexDigitMapElement]: Disabling ^\*70$ - No match possible (9911)
	Line 4106: 0818133046|so   |3|00|[SoDigitMapC]: dial(char* dialedNumber, int maxSize) dialedNumber: 9911 m_result: 0 timeout: 5
	Line 4107: 0818133046|so   |3|00|[SoDigitMapC]: dial(char*) Map Element matched index 5 (0x17b0b10 - ^(\d{4})$ - +14145669911 - 0) declared match (0)
	Line 4108: 0818133046|so   |2|00|SoMediaSessC::doProtocolCallDial Protocol :0 Remote Destination : +14145669911 remotePartySName_m : 
	Line 4109: 0818133046|pps  |2|00|[PpsHybridC]: mediaSess2PpsCallDial UsrCall(0x42d63470) NetCall(0x14cb878) Dest(+14145669911) remDial(False) pSrtpKey(0x160bf98) dialSource(14) Streams:
	Line 4115: 0818133046|sip  |2|00|SipCallMake +14145669911
	Line 4118: 0818133046|sip  |1|00|[CInvite]: szDest  - +14145669911
	Line 4119: 0818133046|sip  |2|00|[CInvite]: User Name of +14145669911 is All digit. Will Append 'user = phone'

 

It seems the phone is unable to match what you dialled to anything and therefore sens it as it is.

 

I suggest you check your dialplan based on the above and if this still fails, and no other Community member has any ideas, raise this either with Microsoft or with your Poly reseller.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 13
Highlighted
Advisor

Re: 911 calling issue

OK>

 

I will check with M$

Message 7 of 13
Highlighted
Advisor

Re: 911 calling issue

Question from M$:

 

Do you have any translation policies or routing policies within the polycom software itself?

 

How to check that?

Does Polycom have it's own route patterns?

Message 8 of 13
Highlighted
Polycom Employee & Community Manager

Re: 911 calling issue

If the phone is setup correctly we get the digit map from Skype for Business when signing into Skype. I am not aware of your configuration and again a a reminder if you require support please work with us via the already outlined channels. I am unable to provide free support via the community. 

replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 13
Highlighted
Advisor

Re: 911 calling issue

It looks like poly gets correct digit map but not the emergency routing policy.

Message 10 of 13