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911 dialing

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Occasional Visitor

911 dialing

Anyone have any luck setting up emergency dialing when a phone is not logged in?  It is a topic of discussion with our Public Safety department and we have had no luck in getting this configured.  We are running Skype for Business server, with Polycom VVX phones.  Any help would be greatly appreciated!

 

Thanks,

Curtis

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: 911 dialing

Hello @cfevans,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Visitor

Re: 911 dialing

My apologies, we are running 5.5.1.15937.

 

We have been trying to use the dialplan.routing.emergency.outboundIdentity parameter without success.

 

Thanks,

Curtis

Message 3 of 3