Re: AD Account Lockout

James Waite · ‎12-10-2015

UC Software Version 5.4.0.10182 Updater Version 5.6.0.14237

We appear to be encountering an issue, where when a normally BToE user, changes their password while not BToE the phone continues to attempt to authenticate to Exchange, with authentication now failing the account locks out in AD.

Is this expected behavior? Rather than continuing to attempt authentication it would be preferable to hold the attempts until the credentials had been updated.

James

James.Helman · ‎12-15-2015

This is one of the issues that prevent us from moving away from PIN auth.

I would suggest contacting your reseller and subbmitting a feature request.

James Waite · ‎12-17-2015

I guesss I could disable the Exchange calendar. (feature.exchangeCalendar.enabled=0)

I'm hesitant as the users that like the intergration, really like.

Today we think we've see the lockout behaviour with a user that hadn't changed their password, but hadn't been 'better together' in a while.

I've emailed my Polycom SE but nothing back yet. :(

James

SteffenBaierUK · ‎12-18-2015

Hello James,

can you contact me with your details and who you dealing with on the Polycom end?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

SteffenBaierUK · ‎12-21-2015

Hello James,

any luck with providing me with these details ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

James Waite · ‎12-22-2015

Sent in a private message.

James Waite · ‎07-11-2016

This issue seems to have reappeared for some of my users in 5.4.4.2473 with BToE 3.3.0

Too soon to say how widespread it'll be.

I know I'm a release behind, but I've had a look through the notes for 5.4.4 E (5.4.4.3041) and there's nothing on this issue.

As side note can the build ID be included in the zip file name and / or in the relase notes on the title page? It's great that it' on page 11 but more prominent placement would be better.

Thanks,

James

olivesandtrees · ‎02-16-2017

James,

We are seeing this same issue. Did you ever find a resolution?