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Add softkey to 'Transfer'

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Occasional Contributor

Add softkey to 'Transfer'

I have a softkey to do a Transfer and get me to the Skype Directory. That works great. But I need another Softkey fo utilize the secondary transfer option and also get me to the Skype Directory.

 

We have a receptionist that screens the calls and so we have our default transfer type set to Consultative. But after they reject the call they want it to be sent directly to Voicemail. This requires Blind transfer to be enabled. So how do I program my softkey to use the alternate Transfer type instead of the primary?

 

Phone: VV410

UCS: 5.6.0.17325

SIP: Skype for Business Online

Message 1 of 12
11 REPLIES 11
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Polycom Employee & Community Manager

Re: Add softkey to 'Transfer'

Hello @bg_btgrp,

welcome to the Polycom Community.

As far as I understand you want a softkey that acts differently depending on the situation?

 

If yes this is not possible


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
Highlighted
Occasional Contributor

Re: Add softkey to 'Transfer'

Well not necceasrily. Two softkeys that can get me to where I want would be fine. For instance I have this currently programmed and its working as expected and uses the default transfer method.

softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$"
softkey.1.enable="1"
softkey.1.label="Consult"
softkey.1.use.active="1"
softkey.1.insert="1"

The second would be something like

softkey.2.action="$F[AlternateTransfer]$$FDirectories$$Cpause3$$FDialpad2$"
softkey.2.enable="1"
softkey.2.label="Blind"
softkey.2.use.active="1"
softkey.2.insert="2"

It's just I can't seem to locate what the Function is for the alternate transfer type.

 

However all of that would actually become unnecessary if I could add a Search softkey during the Transfer state. I enabled a softkey to every state that I could find active, alerting, dialtone, hold, park, proceeding, and setup and it still did not showup when I used the regular transfer keys.

If I could just get this Softkey to show up after I have pressed the Transfer button then we would be great. Then I only need to add one Softkey instead of two.

softkey.1.action="$FDirectories$$FDialpad2$"
softkey.1.enable="1"
softkey.1.label="Search"
softkey.1.insert="1"

 

 

 

Message 3 of 12
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Polycom Employee & Community Manager

Re: Add softkey to 'Transfer'

Hello @bg_btgrp,

we already explain the inability of not being able to have a EFK during either a Transfer or Conference => here <=

 

By alternate transfer do you mean a Attendant Transfer ?

 

Most likely you would need a feature request as explained here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
Highlighted
Occasional Contributor

Re: Add softkey to 'Transfer'

Thanks for that link to the EFK doc. I guess I missed that bit.

 

I'm honestly not sure what an Attendant transfer refers to.

 

When I say alternate transfer I mean that the Polycom VVX phones have a default Transfer type Cunsultative or Blind. When performaing a transfer you have the option to either press the Transfer button and perform the default transfer type or long press the Transfer button and perform non-default type.

Or in our case using Skype for Business on the VVX you can press the Transfer softkey (Image1) and it is using the default transfer type, but then you can press More and then, in our case, press Blind to perform the non-default type (Image2).

Highlighted
Polycom Employee & Community Manager

Re: Add softkey to 'Transfer'

Hello @bg_btgrp,

This would be a feature request to have a direct EFK for this.

 

You could probaly work with SoftKey4 and then a SoftKey 3 to simulate what you would do manually.


The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
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Re: Add softkey to 'Transfer'

Hello,

is it still not possible to change softkeys in transfer mode?

Message 7 of 12
Highlighted
Polycom Employee & Community Manager

Re: Add softkey to 'Transfer'

Hello @Matthias Urban ,

 

Welcome to the Poly Community.


If this is not as of yet documented in either the Admin Guide or the EFK FAQ then nobody has requested this feature.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 12
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Re: Add softkey to 'Transfer'

Hello,

 

maybe we request the change.

 

Is it possible to change the function of the hardware transferbutton on a VVX411?

 

Regards
Matthias

Message 9 of 12
Highlighted
Polycom Employee & Community Manager

Re: Add softkey to 'Transfer'

Hello @Matthias Urban ,


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 12