Using Polycom Resource Manager I want to assign a button on a group of VVX 411 phones to dial a number. Should be simply but 8 hours later still working on it. Below is the phone config. I see nothing assigned on button 2 like I expect. Also some confusion on the parameter: efk.efklist.2.mname="number". I read you also needed to add a contact in the local directory named "number". Makes no sense why that is needed since action.string has the number to dial. Also, if that is needed how to you get that on the phone from the Resource Manager.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <!-- Application SIP Grande 5.8.0.12848 23-Jun-18 11:33 --> <!-- Created 19-12-2018 22:08 --> <!-- Base profile Lync --> <PHONE_CONFIG> <!-- Note: The following parameters have been excluded from the export: apps.statePolling.password="" device.auth.localAdminPassword="" --> <CONFIG_FILES apps.restapi.enabled="1" apps.statePolling.responseMode="0" apps.statePolling.URL="http://10.12.96.41/PlcmRmWeb/device/PhoneStatus" apps.statePolling.username="test" apps.telNotification.callStateChangeEvent="1" apps.telNotification.lineRegistrationEvent="1" apps.telNotification.URL="http://10.12.96.41/PlcmRmWeb/device/PhoneStatus" bg.color.selection="2,1" call.callsPerLineKey="24" device.auth.localAdminPassword.set="1" device.prov.lyncDeviceUpdateEnabled="1" device.prov.lyncDeviceUpdateEnabled.set="1" device.prov.tagSerialNo="1" device.set="1" efk.version="2" feature.btoe.enabled="1" feature.enhancedFeatureKeys.enabled="1" feature.presence.enabled="1" homeScreen.application.enable="0" homeScreen.doNotDisturb.enable="0" homeScreen.forward.enable="0" httpd.cfg.enabled="1" httpd.enabled="1" lineKey.reassignment.enabled="1" log.render.file.upload.append.sizeLimit="128" log.render.level="6" lync.deviceUpdate.popUpSK.enabled="1" lync.deviceUpdate.serverPollInterval="28800" lync.deviceUpdate.userInactivityTimeout="900" prov.polling.enabled="1" prov.polling.mode="random" prov.polling.period="86400" prov.polling.time="01:00" prov.polling.timeRandomEnd="05:00" qos.ethernet.callControl.user_priority="5" qos.ethernet.other.user_priority="2" qos.ethernet.rtp.user_priority="2" qos.ethernet.rtp.video.user_priority="5" qos.ip.callControl.dscp="46" qos.ip.rtp.dscp="46" qos.ip.rtp.video.dscp="34" sec.pwd.length.admin="6" sec.pwd.length.user="6" sec.tagSerialNo="1" softkey.feature.basicCallManagement.redundant="1" softkey.feature.buddies="0" softkey.feature.callers="0" softkey.feature.directories="0" softkey.feature.doNotDisturb="0" softkey.feature.endcall="0" softkey.feature.forward="0" softkey.feature.intercom="0" softkey.feature.join="0" softkey.feature.MeetNow="0" softkey.feature.mystatus="0" softkey.feature.newcall="0" softkey.feature.redial="0" softkey.feature.simplifiedSignIn="1" softkey.feature.split="0" tcpIpApp.port.rtp.mediaPortRangeStart="5350" up.screenCapture.enabled="1" up.warningLevel="1" voice.volume.persist.handset="1" voice.volume.persist.handsfree="1" voice.volume.persist.headset="1" voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1" efk.efklist.2.action.string="12406015000$Tinvite$" efk.efklist.2.label="HCC Paging" efk.efklist.2.mname="number" efk.efklist.2.status="1" efk.efklist.2.type="invite" reg.1.callsPerLineKey="2" softkey.1.action="$FRedial$" softkey.2.action="$FDirectories$" softkey.3.action="$FMyStatus$" softkey.4.action="$FDoNotDisturb$" softkey.5.action="$FBuddyStatus$" softkey.1.enable="1" softkey.2.enable="1" softkey.3.enable="1" softkey.4.enable="1" softkey.5.enable="1" softkey.2.insert="3" softkey.3.insert="4" softkey.4.insert="5" softkey.5.insert="2" softkey.1.label="Redial" softkey.2.label="Directory" softkey.3.label="My Status" softkey.4.label="DND" softkey.5.label="Contacts" softkey.1.use.idle="1" softkey.2.use.idle="1" softkey.3.use.idle="1" softkey.4.use.idle="1" softkey.5.use.idle="1" reg.1.server.1.retryMaxCount="20" reg.1.server.1.retryTimeOut="60000" /> </PHONE_CONFIG>
Hello @Dan Bacon,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any
new topics or follow up post’s.
Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?
Resolution: Please check => here <=
You are missing to enable the Enhanced Feature key
Any change to a Softkey always requires:
feature.enhancedFeatureKeys.enabled="1"
If you still struggle and the community search or other members are unable to help please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services