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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I currently have an odd situation where I have 2 phones 2 PC's, same user.  We are currently using Windows 7 with BTOE 3.4.2.  The phones are vvx 601 and vvx 411 (I have tested multiple phones and multiple Firmwares)..current firmware is 5.5.1.11526 on both.

 

If I log onto ComputerA, the phone will not unlock.  If lock computerA, the phone will not unlock.  If I log onto ComputerB, both phones unlock.  If I lock ComputerB, both phones lock.

 

If I turn ComputerB Off, I can no lock and unlock PhoneA with ComputerA.

 

Any ideas?

3 REPLIES 3
HP Recommended

Hello RobYoung,

welcome back to the Polycom Community.

Are you sure the wiring is correct?

 

Please see this post => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I did see this thread previously.  the phones are cabled correctly and we are using POE so I am asuming they wouldnt even powerup if the cables were reversed.

HP Recommended

Hello RobYoung,

The next step is to bring this to the attention of Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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