BTOE microsoft surface

[commodoret]

Hi for some reason the BTOE software does not pair with the polycom handset when used on a microsoft surface. all the surfaces in our office are connected using a dock but i've also tried a usb ethernet adapter and it still won't pair.

any ideas?

[SteffenBaierUK]

Hello commodoret,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include the BToE Version you are using.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please also provide some logs as explained:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

and check this:

Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[commodoret]

Apologies for the barebones post bit of a hectic day! 

UC Software Version 5.6.0.17325

and using BTOE connector version 3.6.0.0

Thanks!

[SteffenBaierUK]

Hello commodoret,

The community's Skype for Business FAQ contains these posts here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

and

Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details

These two posts should give you some idea on how to troublshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services