Plantronics + Polycom. Now together as Poly Logo

BTOE not pairing troubleshooting


BTOE not pairing troubleshooting


Model: VVX 201

Platform: Skype for Business

BTOE 4.0


I'm looking for some additional troubleshooting steps when the BTOE software won't recognize the deskphone as a device and therefore won't pair. Some steps I've tried previously.


1. Firmware/BTOE incompatiblity

2. After a firmware or BTOE update, required PC and/or phone reboot for the devices to recognize each other

3. Install/Uninstall BTOE


Any other suggestions?


Message 1 of 3
Polycom Employee & Community Manager

Re: BTOE not pairing troubleshooting

Hello @TheEndless ,


welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings?

Resolution: Please check => here <= for details




Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: BTOE not pairing troubleshooting

Thanks for those links. I had local "pbc.exe" firewall entry that was blocking/overriding the allow rule.

Now to figure out out how that made it in...

Message 3 of 3