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BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

admcclendon
Advisor

BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

We recently updated our VVX phones with the latest firmware 5.4.5 and ever since then, our users have complained of a feature that no longer works on the VVX411 phones.  It is the enhanced experience with tethered PC and phone.  When a call is initiated from Skype for Business the phone does not enable itself via speaker; a user has to pick yo the handset (they really like this).  The client is showing the phone to be the primary device, all ports are enabled for BToE as they should be, registry is correct.

 

We have VVX501 and VVX601 that have this feature and are working fine; this is only with the VVX411 after we updated the firmware. 

 

Please help!

 

 

 

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Hello admcclendon,

welcome to the Polycom Community.

This is a known issue and multiple other people before you have reported this.

 

We are working on it and in the meantime please downgrade these units back to 5.4.4 and check release notes for new released for VOIP-121545.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
admcclendon
Advisor

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Thank you.  We use Event Zero as our provisioning server so we will apply the 5.4.4 firmware to the VVX411 phone models and report back if this resolved the issue.

Message 3 of 7
Asaleen
Occasional Visitor

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Thank you. Same issues here!

Message 4 of 7
admcclendon
Advisor

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Rolling back the phones has caused a bigger issues... the phones are not staying signed in.  We are having a lot of users who had this rollback applied contacting us about thier phones not working.  HELP, why is this now happening??

 

When will the new patch be deployed??

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Hello admcclendon,

You failed to provide the details of the software you downgraded to.

 

In addition we do not talk about unreleased software or dates within the community due lack of NDA.

 

You need to raise a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: BToE 3.3.0 and VVX411 5.4.5 PC Audio Issues

Hello all,

 

this should be fixed in UC Software 5.5.1 which we just have released.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7