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BToE 3.4 Silent Install and cert

Mr Lee
Occasional Contributor

BToE 3.4 Silent Install and cert


Can you help, we are attempting to deploy BTOE 3.4.1. via PDQ and really would want to have one installation setup to cover all operating systems & builds.  Most of the PCs already have older versions of BTOE 3.3. is it better this is removed first perhaps?

Could you confirm that to acheive this we need to install the certificate onto each computer first, so running a command such as;
•certutil -addstore -f "TrustedPublisher" Polycom_Inc.cer


and then needing to install BTOE; which is the correct command, this one;

msiexec.exe /i "Polycom BToE Connector_3.4.1.0.msi" ALLUSERS=1 /qn /no restart /log output.log (but removing the "no restart")

or this one;

msiexec /i "Polycom BToE Connector_3.4.1.0.msi" /qb /norestart RUNBTOE=1 DESKTOP_SHTCT=0 NOTIFY_ICON_EN=0


When deployed to a windows 7 PC, the PC needed 2 restarts before the phone logged on successfully via the BTOE on screen dialogue pop up window, is that normal?  On windows 7 laptops we actually got another error, but the error message is hidden as attached.



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Polycom Employee & Community Manager

Re: BToE 3.4 Silent Install and cert

Hello Mr Lee,

welcome back to the Polycom Community.

Did you ever solve your issue reported => here <=  or => here <= ?


In regards to a newer version the version posted is the latest version available.


I cannot help you with the automated install. Usually the release notes contain installation suggestions.


If there are installation issues you may want to work with your reseller as they can open a ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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