BToE Connector with Skype4B Online Unpairs at Sign-In

[BenD]

Hi,

Have a Polycom VVX 600 running 5.5.0.20556 with BToe Connector software 3.3.0.

The BToE software works fine with an on-premises Lync / Skye for Business user - no issues.

However when I try to sign in with a Skype for Business Online user for use with Cloud PBX, the BToE connector unpairs as soon as the phone has finished signing in. This leaves me with both the phone and the desktop client signed in successfully, but with no pairing.

All documentation suggests that that BToE connector software is supported fro use in Skype for Business Online (Cloud PBX), so could someone please advise if they have experienced this behavior, or if I'm missing something obvious.

To reiterrate - the prompt appears fine, the credenatials are passed through fine, and the phone signs in fine. It just incorrectly unpairs at the end of the process.

Kind regards
Ben

[SteffenBaierUK]

Hello Ben,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

Please use a currently supported software like UC Software 5.4.5 instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[BenD]

Ah sorry I neglected to mention that the behavior is the same regardless of which firmware I put on the VVX deskphone. So the same behavior is experienced on 5.4.5.6770

After signing in via the BToE connector, when I look at the Settings > Features > BToE, it says disabled.

I can enable that setting and the pairing picks up fine and the two talk to eachother. But as soon as you sign out from the VVX, and sign in again via the BToE client, this settings is set back to disabled.

In short signin in via the BToE connector lets you sign in, but then disables the BToE setting on the VVX - bonkers.

[SteffenBaierUK · Accepted solution]

Hello Ben,

this must be something specific to your deployment as I would not expect that and other customers would report this as well.

Could I kindly ask you to open a ticket?

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[BenD]

No problem - thanks for your time.

[James Waite]

BToE is now somehting that can be configured in-band via S4B online.

It's disabled by default.

Enable it in your S4B Online tenant and wait 5 - 10 min and it should enable it on the phone.

James