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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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I have a user who has a Polycom VVX 501, and uses SfB to make calls using BToE to pair. The problem occurs when she un-docks her laptop, goes to do what she needs to do (while connected to wifi), then once she docks her laptop again (and is now hard-wired), she will need to reboot her computer in order to get SfB and the BToE app to sync and the BToE app to go into BToE mode. Also, her laptop will freeze if she receives a phone call while in the state of being paired but not in BToE mode.

Note: the issue is intermittent. 

Lenovo Yoga / Windows 10 (version 1809) 

Skype for Business for O365 (version 16.11126.20234) 32-bit

BToE connector version 3.8.x.x. (also tried 3.9.x.x.) and UCS version 5.8.x.x.

2 REPLIES 2
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Hello @tdedonato ,

 

welcome to the Polycom Community.


Most likely this would need to come into support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Thanks, Steffen...will do. In your experience...have you ever heard of this issue? The only other entry I can find online about it is this one:

https://www.reddit.com/r/skype4b/comments/6zvdy0/btoe_sfb_wont_repair_after_redocking_laptop/

 

 

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