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BToE and VVX 411 pairing with incorrect computer

TebiGMA
Occasional Contributor

BToE and VVX 411 pairing with incorrect computer

Hello,

 

We have some VVX 411 phones directly connected with Ethernet to somes computers. We deployed BToE on these computers but they pairs with random phones in the office, either if they are not connected directly to.

 

Is there any way to force pairing with a specific VVX phone ? It's really strange, it depends when the users boot the computer.

 

BToE connector is 1.0.0 - VVX 411 software 5.5.0.20556

 

Thanks in advance for your help

 

Best regards

 

Gabriel

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: BToE and VVX 411 pairing with incorrect computer

Hello Gabriel,

welcome to the Polycom Community.

The community's FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

and in addition BToE needs to be Version 3.3.0

 

So please downgrade to UC Software 5.4.5 and use BToE 3.3.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
TebiGMA
Occasional Contributor

Re: BToE and VVX 411 pairing with incorrect computer

Hi Steffen,

 

Thanks for the quick answer.

 

BToE is in version 3.3.0, I don't know where I saw 1.1.0.

 

I am downgrading phones to 5.4.5 and post any upgrade.

 

Thanks again

 

Best regards

 

Gabriel

Message 3 of 3