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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-31-2016 06:58 AM

HP Recommended

Hello,

 

We have some VVX 411 phones directly connected with Ethernet to somes computers. We deployed BToE on these computers but they pairs with random phones in the office, either if they are not connected directly to.

 

Is there any way to force pairing with a specific VVX phone ? It's really strange, it depends when the users boot the computer.

 

BToE connector is 1.0.0 - VVX 411 software 5.5.0.20556

 

Thanks in advance for your help

 

Best regards

 

Gabriel

2 REPLIES 2

‎10-31-2016 07:15 AM

HP Recommended

Hello Gabriel,

welcome to the Polycom Community.

The community's FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

and in addition BToE needs to be Version 3.3.0

 

So please downgrade to UC Software 5.4.5 and use BToE 3.3.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-31-2016 07:23 AM

HP Recommended

Hi Steffen,

 

Thanks for the quick answer.

 

BToE is in version 3.3.0, I don't know where I saw 1.1.0.

 

I am downgrading phones to 5.4.5 and post any upgrade.

 

Thanks again

 

Best regards

 

Gabriel

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