Boss/Admin on VVX in Skype for Business environment - Can Safe Xfer be consultative?

[marco.conti@esternibisp.com]

Hello,

Boss/Admin was successfully configured and working as expected.

The assistant would like however to use Safe Xfer in consultative mode.

By the testing done so far only blind mode was experienced and the documentation found doesn't seem to clarify whether Safe Xfer can be managed on this aspect.

Would you kindly help on this?

Many thanks in advance.

Marco

[SteffenBaierUK]

Hello marco.conti@esternibisp.com,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Checking the Skype for Business Admin Guide the Safe Transfer for Boss-Admin was added in UC Software 5.2.0 or later.

Simply enable the following parameter:

<test feature.lyncSafeTransfer.enabled="1" />

Download the attached feature_lyncSafeTransfer_enabled.zip and unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services