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BtoE loosing connection

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BtoE loosing connection



we have 350 VVX 501 phones, all are configured the same.

We are using UC Software 5.8.1. with BtoE 3.8

Notebooks are connected through the phone.


4 phones always deactivate/activate the PC port for the notebook.

On the notebook the message "Deactivate/active BtoE" appear.


Any suggestions for that strange behaviour?


Log ist attached with Btoe in debug mode.


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Polycom Employee & Community Manager

Re: BtoE loosing connection

Hello @RobPoly,


welcome to the Polycom Community.

The log share is only 3 seconds long and in addition we would require the BToE PC logs as well.


As we cannot handle such request via the medium of a community forum please work with ALSO Deutschland GmbH who sold this unit back in 09/10/2017 and can open a Ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2