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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

we have 350 VVX 501 phones, all are configured the same.

We are using UC Software 5.8.1. with BtoE 3.8

Notebooks are connected through the phone.

 

4 phones always deactivate/activate the PC port for the notebook.

On the notebook the message "Deactivate/active BtoE" appear.

 

Any suggestions for that strange behaviour?

 

Log ist attached with Btoe in debug mode.

Thanks

1 REPLY 1
HP Recommended

Hello @RobPoly,

 

welcome to the Polycom Community.


The log share is only 3 seconds long and in addition we would require the BToE PC logs as well.

 

As we cannot handle such request via the medium of a community forum please work with ALSO Deutschland GmbH who sold this unit back in 09/10/2017 and can open a Ticket for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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