Plantronics + Polycom. Now together as Poly Logo

BtoE with Microsoft Teams

Chantal L
Occasional Visitor

BtoE with Microsoft Teams



We recently transitioned to Microsoft Teams and are using Poly CCX500 phones. BToE no longer works with the Teams platform.


Should BToE work with Teams and are we just doing something wrong? Or if it doesn't work, does Polycom plan on having it work in the near feature and if so when is the estimated rollout date? OR is there any other Polycom software that does that same thing as BToE that will work with Teams?

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Polycom Employee & Community Manager

Re: BtoE with Microsoft Teams

Hello @Chantal L ,


Welcome to the Poly Community.


Is the CCX in question in Microsoft Teams mode or in Microsoft Skype for Business mode?


  • If in Teams mode answers around Better Together need to come from Microsoft
  • If in Skype for Business mode BToE only worked with the Skype for Business client and I am not aware of a similar product for the Teams client. Again you may want to reach out to Microsoft for questions around this and backward compatibility to Skype for Business online users.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2