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C60 Skype For Business Login Fail

SAslanis
Occasional Visitor

C60 Skype For Business Login Fail

HI there..

Help is appreciated.

 

We recently bought a Poly Trio C60 

Basic Profile was set to Microsoft Skype For Business.

We are running SfB 205 on Premices

 

Other phones (like Yealink) are connected in the same network and correctly login in SfB

Poly trio does not login, account is tested using SfB app and works.

 

Skypr For Business Diagnostics do not show connection to SfB.

Isn't this supposed to be a plug n play  device? 

Am i missing something?

 

below log example, 

1018210907|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
1018210907|so |4|00|[SoNcasC]: Unbound PPS Failed SetContext(**@****.com)
1018210907|kiosk|4|00|[PpsKioskC]: OnEvReg Accepted
1018210907|sip |*|00|Sip Unregistering user:**@**.com display name:nconference authorizing user name:'' index value:0
1018210907|sip |4|00|SipRemoveMonitoredUser : CSTA Line Not Found
1018210907|sip |*|00|SipUserRemove: user 0 being removed.
1018210907|sip |*|00|Sip registering user:*@*.com display name:** authorizing user name:'Using Login Cred' index value:0
1018210907|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1018210907|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
1018210908|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.250:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018210912|sip |*|00|User removed
1018210913|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.14:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70900)
1018210918|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 10.2.12.233:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018210918|sip |4|00|Registration failed User: nconference, Error Code:480 Temporarily not available
1018210933|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.250:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018210938|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.14:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70900)
1018210943|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 10.2.12.233:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018211021|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.250:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018211026|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 192.168.2.14:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70900)
1018211031|sip |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 10.2.12.233:5061 : Error[Operation now in progress] on SocketAddr (0xdbb70780)
1018211102|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName (undefined),Password (undefined),nAddrs:0
Type/Address:
Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: C60 Skype For Business Login Fail

Hello @SAslanis ,

 

Welcome to the Poly community.


Your post ended up in the Spam Filter so I moved this here. Please ensure to use Code Tags when posting logs as explained >here<

 

Your post does not really provide the minimum information required for us volunteers to try and help.

 

I suggest you ensure you check the Must Read First and the [FAQ] Skype for Business frequently asked questions.


Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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