Hi there. I would like to know if the CCX 400 for Teams can be used just as a "Teams telephone", where the Teams profile has my Microsoft 365 account login and password. In reading the "Poly CCX Business Media Phones with Microsoft Administrator Guide" (6.2.21 | September 2020 | 3725-49792-004A), there appears to be Poly UC software and other Microsoft 365 configuration which are needed as admin in order to make the CCX 400 work in Teams.
Thanks in advanced. --George
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Sorry Steffen, but I will have to disagree that "I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place." My assumption was quite valid based on the information presented on the web page. I have asked Factory Outlet Store per my return notice so add the clarification.
Hello @GIF007 ,
Welcome to the Poly Community.
Our Poly Employee Jeff Schertz as a blog >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
OK, just glancing at the blog, the short answer is "yes", that Microsoft 365 administrator access is needed with Add-ons to the normal Microsoft Teams license in order for the CCX 400 to function correctly. I was basically misled by the CCX 400 description at FactoryOutletStore.com, where it never mentioned that Microsoft 365 administrator access and additional Microsoft 365 services are required to make CCX 400 function correctly. I purchased the CCX 400, thinking that I just have to provide my Microsoft Teams loginID and password to work. I mean, since it runs Android, it would have a customized Microsoft Teams app for the form-factor -- I was wrong.
I have returned the CCX 400, but I had to pay the return shipping and take a 15% restocking fee hit. Disappointing overall.
Hello @GIF007 ,
The CCX 400, just like the other CCX products running the Microsoft Teams IP phone Android client, are working the same. Other competitor phones have the same "restrictions" imposed by our partner Microsoft.
I am unsure what you expected when you purchased the product.
Best Regards
Steffen Baier
Hi Steffen, thanks for your reply. Here is the description posted at https://poly.factoryoutletstore.com/details/724711/polycom-ccx-400.html?category_id=468&catalogitemi... where I had purchased the CCX 400:
"Technical Features for Polycom CCX 400
Item # 2200-49700-019Hello @GIF007 ,
We also produce the VVX Phones that can run in Skype for Business mode but again simply a Skype for Business Username and password is not sufficient as the Administrator providing these needs to ensure that the account being used has the right licenses in place.
I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place.
Best Regards
Steffen Baier
Sorry Steffen, but I will have to disagree that "I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place." My assumption was quite valid based on the information presented on the web page. I have asked Factory Outlet Store per my return notice so add the clarification.