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CCX 400: Basic Microsoft Teams Setup?

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GIF007
Regular Visitor

CCX 400: Basic Microsoft Teams Setup?

Hi there. I would like to know if the CCX 400 for Teams can be used just as a "Teams telephone", where the Teams profile has my Microsoft 365 account login and password. In reading the "Poly CCX Business Media Phones with Microsoft Administrator Guide" (6.2.21 | September 2020 | 3725-49792-004A), there appears to be Poly UC software and other Microsoft 365 configuration which are needed as admin in order to make the CCX 400 work in Teams.

 

Thanks in advanced. --George

 

Message 1 of 7
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GIF007
Regular Visitor

Re: CCX 400: Basic Microsoft Teams Setup?

Sorry Steffen, but I will have to disagree that "I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place." My assumption was quite valid based on the information presented on the web page. I have asked Factory Outlet Store per my return notice so add the clarification.

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Message 7 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400: Basic Microsoft Teams Setup?

Hello @GIF007 ,

 

Welcome to the Poly Community.

Our Poly Employee Jeff Schertz as a blog >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
GIF007
Regular Visitor

Re: CCX 400: Basic Microsoft Teams Setup?

OK, just glancing at the blog, the short answer is "yes", that Microsoft 365 administrator access is needed with Add-ons to the normal Microsoft Teams license in order for the CCX 400 to function correctly. I was basically misled by the CCX 400 description at FactoryOutletStore.com, where it never mentioned that Microsoft 365 administrator access and additional Microsoft 365 services are required to make CCX 400 function correctly. I purchased the CCX 400, thinking that I just have to provide my Microsoft Teams loginID and password to work. I mean, since it runs Android, it would have a customized Microsoft Teams app for the form-factor -- I was wrong.

 

I have returned the CCX 400, but I had to pay the return shipping and take a 15% restocking fee hit. Disappointing overall.

 

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400: Basic Microsoft Teams Setup?

Hello @GIF007 ,

 

The CCX 400, just like the other CCX products running the Microsoft Teams IP phone Android client, are working the same. Other competitor phones have the same "restrictions" imposed by our partner Microsoft.

 

I am unsure what you expected when you purchased the product.

 

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
GIF007
Regular Visitor

Re: CCX 400: Basic Microsoft Teams Setup?

Hi Steffen, thanks for your reply. Here is the description posted at https://poly.factoryoutletstore.com/details/724711/polycom-ccx-400.html?category_id=468&catalogitemi...   where I had purchased the CCX 400:

 

"Technical Features for Polycom CCX 400

Item # 2200-49700-019

The Polycom CCX 400 is designed for the home ,office, shared spaces, and basic users which provides a business VoIP solution. The phone comes with simple and intuitive control. This phone offers both Polycom HD Voice and Polycom Acoustic Fence technologies and dramatically enhances the voice clarity. The full-duplex speakerphone with world-class echo cancellation keep conversations on track.
 
CCX 400 Features:

  • Entry Level Desktop Phone
  • Certified for Microsoft Teams
  • User Area: Entry Level/Common Area
  • Full-Duplex Speakerphone
  • Android 9 Operating System
  • Optional Bluetooth (via USB Dongle)
  • Optional Wi-Fi (via USB Dongle)
  • 5" Color LCD Touchscreen
  • Phone Profile: Teams Only
  • 1x USB Type-A Port
  • Poly Acoustic Fence
    - Eliminates Distracting Background Noise
  • Echo Cancellation
  • Simple to Install
The Polycom CCX 400 has many exciting features for users of all types. It's one of FactoryOutletStore's best selling Polycom. The Polycom CCX 400 is sold as a Brand New Unopened Item."
 
I highlighted the 3 areas where the description made it sound like an Android smart device that runs a Teams app. No where in the above description does it say that additional Microsoft 365 licenses and admin-level configurations are required, otherwise I would not have purchased it. Sure, the first paragraph has "provides a business VoIP solution", however this phraseology has been used to describe anything involving electronic telephony solutions, including just a smartphone with a comm app running. I was thinking that the CCX 400 was akin to the old "Skype phones" which were available in the past from Microsoft, where they ran modified Skype application to work in different form factors, and all I needed to provide was a Skype userID and password.
 
The description at Factory Outlet Store should provide prerequisites required to make the CCX 400 work. Otherwise, others who are not Microsoft 365-Teams admin VOIP experts could make the same mistake if they are looking for a Teams-only device in a telephone form factor.
 
--George
 
Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400: Basic Microsoft Teams Setup?

Hello @GIF007 ,

 

We also produce the VVX Phones that can run in Skype for Business mode but again simply a Skype for Business Username and password is not sufficient as the Administrator providing these needs to ensure that the account being used has the right licenses in place.

 

I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
GIF007
Regular Visitor

Re: CCX 400: Basic Microsoft Teams Setup?

Sorry Steffen, but I will have to disagree that "I do not think you can blame a shop selling an item for an assumption made by yourself. The verbiage used is probably the same for every place." My assumption was quite valid based on the information presented on the web page. I have asked Factory Outlet Store per my return notice so add the clarification.

View solution in original post

Message 7 of 7