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CCX 400 UC Call Transfer hotkey

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CCX 400 UC Call Transfer hotkey

Hey Brainstrust,

A bit of background:

I am currently testing a CCX 400 for SfB use, as we are looking at moving to Teams soon, so upgrading away from several VVX411s we have due to Teams incompatibilty.

however, we still need them setup in SfB for the present time.


The only 'issue' I am encountering is that there doesn't seem to be an idiot proof way of creating a 'one touch' transfer to a known static number.

Most of these phones are going to be used along side a SIP only cordless phone, and we need to have the ability for basic users to be able to transfer an incoming call quickly and with as few menus as possible to the SIP number.

Now, I can add the SIP number as a contact on the CCX 400, but the transfer still has several layers to it, which will confuse some of our less technical staff.

Am I totally missing some config with this, or is it just not possible under the current firmware to do this?


Thanks Crew,


Michael S

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Polycom Employee & Community Manager

Re: CCX 400 UC Call Transfer hotkey

Hello @Michael_S ,


Welcome to the Poly Community.

What UI do you see when you answer the call? There should be multiple Icons.


The quickest way to get an official answer and/or fix is to raise a support ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please share the SR once your reseller has raised this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2