Was updating CCX 400 via USB and upon reboot 'android failed'. I cannot use volume up/down to move highlight but touch screen scroll up/down works. However there is nothing to use as a 'power button' to accept the choice. Upon cycling 'switch hook' about 10+ times the highlighted choice 'turns green' as shown. Any suggestions on how to boot load and/or force a factory data reset?
Solved! Go to Solution.
Hello @MikeHWCO ,
Welcome back to the Poly Community.
This is rather unusual but the Android Recovery is not use. Please try this:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @MikeHWCO ,
Welcome back to the Poly Community.
This is rather unusual but the Android Recovery is not use. Please try this:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Thanks for the info but had no luck. I got to an 'Android Green Person' screen twice but only for a split second followed by a reboot that took 10 to 15 seconds but I ended up back stuck at the Android recovery screen. I did manage to get past the Android recovery screen once to an 'erase data' yes/no screen but again was stuck with no way to 'make a selection' since there is no power button. [I have no idea what combination of switch hook flashes, single or multiple touches allowed me to advance at least one screen.]
I will get an RMA from our vendor.
THANKS for your help/respone!