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CCX 400 and 6.2.21.1198 upgrade failure via TAP

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Polycom Employee & Community Manager

Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via TAP

Hello all,

 

we just released CCX 400, 500, 600 Software 6.2.22.0185 >here<

 

The CCX 400 support page holds a USB Stick software in case the device runs software 1.0.0 or 1.0.1

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 31 of 42
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Occasional Visitor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Steffan does that mean a USB upgrade is required for CCX400 users on 1.x software?

 

I've looked in the TAC and my CCX400's show the only upgrade available is for 1.0.1.0054.

 

Or should v6 software become available in the TAC soon? I'm in Australia, so unsure if releases come out at different times.

Message 32 of 42
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Polycom Employee & Community Manager

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Hello @FoxPoly 

 

I believe our Partner Microsoft will add this to the TAC on Tuesday but as always this is subject to change.

 

The USB upgrade can be used until it is hosted on the TAC.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 33 of 42
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Advisor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

I see it in TAC from last night and it is still failing to update my device.  WIll try USB

Message 34 of 42
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Advisor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Just as I went to do the flash, it kicked in the third try.

 

Will these always ask for new admin password and time locations?  That's a deal-breaker to have to go around and do this for users after an update.  Or is this just happening due to the very old FW?

Message 35 of 42
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Polycom Employee & Community Manager

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Hello @Scratchy 

 

the password is a California mandatory change and if there is no Poly Provisioning server being used then the new password needs to be added.

 

It will not ask for this after the next firmware.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 36 of 42
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Advisor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Thanks.

 

For some reason, it looks like after doing a web sign in I am maybe on a different firmware?  I think it's connected to skype now!

Message 37 of 42
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Advisor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Found an option in network settings to use Teams as the base and I'm live.

Message 38 of 42
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Occasional Advisor

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

I have also updated a CCX 400 to 6.2.22.0185 and it has rebooted to an unconfigured S4B mode! Unbelievable, come on Poly! 

Message 39 of 42
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Polycom Employee & Community Manager

Re: Hello all, we just released CCX 400, 500, 60Re: CCX 400 and 6.2.21.1198 upgrade failure via

Hello @andrew_mc  or @Scratchy 

 

could you kindly share a MAC of the device you tested this with assuming this was a CCX 400?

 

Did you upgrade via Microsoft TAC or USB stick?

 

Steffen

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 40 of 42