CCX 400 and 6.2.21.1198 upgrade failure via TAP

[Scratchy]

Sure its 21687512

[andrew_mc]

Hi Steffen,

We are not part of the MS TAP program but are also being offered the 6.2.21.1198 firmware update via the teams admin portal - which is failing to apply on the CCX400.

Andrew

[Scratchy]

Spoiler

Slight update in case others are following.  Tried the update again and got it initiated in the admin console even though it promptly had a failed to queue error. The phone displayed software update in progress off and on for maybe 10 minutes then a warning that the poly app crashed.  

[Sarat]

Our service request with Microsoft through our CSP is # 21690191 

[Sarat]

Also, I just want to clarify that we are not on TAP-Technology Adoption Program.  I erroneously referred  Teams Administration Center (TAC) as TAP.  So, this update failure is through official Microsoft release, not any beta release.

Please see my other post about official update failing on Trio C60 as well.

[SteffenBaierUK]

Hello @Sarat ,

Welcome back to the Poly Community.

We do not control how or when our Partner Microsoft releases software. The build that is being rolled out was only meant to be for TAP and not GA until we, Poly, also release this.

At present this is planned for tomorrow but as usual, subject to change.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @Sarat , @Scratchy  and @andrew_mc 

can you confirm what version you had on the CCX 400 prior to trying the Upgrade? We seem to be able to reproduce this running 1.0.1.0054 and the upgrade fails.

We are investigating this and are working with our Partner Microsoft.

Best regards

Steffen Baier

[andrew_mc]

Hi Steffen,

Yes my CCX400 is currently on 1.0.1.0054

Regards,

Andrew

[Sarat]

Confirmed.  1.0.1.0054

[Scratchy]

Yes that's the same version we are running