Has anyone updated the firmware using a FAT32 formatted USB?
Hello @KeithT ,
Welcome to the Poly Community.
I already explained I believe >here< or >here< or >here< why a USB does not work unless you have been part of a Beta and are already on 5.9.13 or 6.1.xx and then you can use the same method as on a CCX 500 or 600
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Somehow I understood that you were asking me to reach out to the TAP to get the firmware. Only then I realized that they're not allowed to share anything under the NDA. So when can we administer the CCX 400 devices?
we just released CCX 400, 500, 600 Software 6.2.22.0185 >here<
The CCX 400 support page holds a USB Stick software in case the device runs software 1.0.0 or 1.0.1