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CCX 400 firmware update from USB

KeithT
Advisor

CCX 400 firmware update from USB

Has anyone updated the firmware using a FAT32 formatted USB?

 

Documentation states:

  1. Download the latest software update file for your CCX 400 phone. (the zip file>, the .ld file?)
  2. Copy the file to a USB thumb drive formatted to FAT32.
  3. Connect the USB thumb drive to the USB port on the phone.
    The Update Firmware window appears. (mine never does)
  4. Select Update.
    The firmware updates.
Message 1 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @KeithT ,

 

Welcome to the Poly Community.

  • Is this phone running 1.0.0 or 1.0.1?
  • Is this for Teams or Skype for Business? If Teams and you are on TAP then the TAC should have 6.2.22.0135

 

I already explained I believe >here< or >here< or >here< why a USB does not work unless you have been part of a Beta and are already on 5.9.13 or 6.1.xx and then you can use the same method as on a CCX 500 or 600


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
Tim Dressel
Occasional Visitor

Re: CCX 400 firmware update from USB

Any timeline/progress on those of us with 1.0.0 or 1.0.1 400 series phones?

Message 3 of 12
KeithT
Advisor

Re: CCX 400 firmware update from USB

Somehow I understood that you were asking me to reach out to the TAP to get the firmware.  Only then I realized that they're not allowed to share anything under the NDA.  So when can we administer the CCX 400 devices?

Message 4 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello all,

 

we just released CCX 400, 500, 600 Software 6.2.22.0185 >here<

 

The CCX 400 support page holds a USB Stick software in case the device runs software 1.0.0 or 1.0.1

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 12
ashb
Occasional Visitor

Re: CCX 400 firmware update from USB

Hi. I'm trying to update my ccx 400 from 1.01.0054 to 6.2.23.0304 via usb.  I'm following the steps, however, once I place the usb stick into the phone, the update firmware window does not appear.  I have reset the phone to factory defaults, I have rebooted the phone and nothing works.  I opened a case with Poly but I am told that I must resolve through a Certified VOIP Partner, but I do not have one since I purchased direct and deployed myself via Teams.  I have attached a few pics.  Any help is appreciated.  Thanks.

SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @ashb 

 

not sure which instructions you follow but do this:

 

Best regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 12
ashb
Occasional Visitor

Re: CCX 400 firmware update from USB

Thank you for the reply. Those are the exact instructions that I follow (not sure if you viewed the two pics I uploaded). When I place the usb stick into the phone, nothing happens. No update instructions pop up. The light on the usb stick illuminates, so I assume it is being accessed by the phone, but nothing happens. Any thoughts?  Thanks. 

Message 8 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @ashb 

 

your file shows as 600,728 KB and mine as 557,204

CCX400.png

I would re-check and maybe download again and simply rename.

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 12
ashb
Occasional Visitor

Re: CCX 400 firmware update from USB

Thank you.  I know what I was doing wrong now.  The link below took me to a page that had me download 6.2.23.0304.  It was until your last instruction did I realize that I needed to download an older version (Teams) 6.2.22.0185.  Thank you again for the help.

 

ashb_0-1616868917307.png

 

 

 

Message 10 of 12