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CCX 400 firmware update from USB

Occasional Visitor

Re: CCX 400 firmware update from USB

I do have the CCX400-1.0.X_to_PolyUCS6.2.22.0185-USB-Upgrade 

Business laptop was adding the Symantec protection, tried personal laptop (it did not add any extra) but still doesn't recognize the boot file. Running on the CCX400


Message 11 of 12
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @Aikenm ,


Welcome to the Poly Community.

What Software version is running on your CCX 400?


Did you follow these instructions:


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12