When you press the switchhook of a CCX 500 phone with teams profile twice consecutively. Then phone UI is starting to freeze and gives a irregular sound. This in not happening with a CCX 400 phone. You have to unplug the phone to bring it back to its normal working state.
Is this a known issue?
Best Regards,
Solved! Go to Solution.
Hello @Beyond Conference ,
Welcome back to the Poly Community.
Yes our partner Microsoft is aware and this is caused by the Microsoft Teams IP Phone app and also happens on phones from other competitors.
We also discussed this >here<
I can only advise you to open this via the built-in functionality and then share the ticket number here.
I do not have a shareable link to get this into Microsoft
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @Beyond Conference ,
Welcome back to the Poly Community.
Yes our partner Microsoft is aware and this is caused by the Microsoft Teams IP Phone app and also happens on phones from other competitors.
We also discussed this >here<
I can only advise you to open this via the built-in functionality and then share the ticket number here.
I do not have a shareable link to get this into Microsoft
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hi all,
Our Partner Microsoft also should now have added the latest 6.2.21 release to all customers being part of their TAP and you should be able to upgrade this via the Teams Admin Center/TAC.
Best regards
Steffen Baier