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CCX 500 - See Parked Calls with Teams

Occasional Visitor

CCX 500 - See Parked Calls with Teams



We're running into an issue with our offices that are using CCX 500 phones with Microsoft Teams. 


When parking customers, if another call comes in, the screen displaying the parked call disappears. The timing of this can be unfortunate if the call happens to come in right as you're parking the call. To my knowledge there is nowhere they can go to see what # the initial call was parked on. 


Is there somewhere to see this on the CCX 500 that I'm overlooking? I know on the Teams desktop client it shows your parked calls on the top left of the calls screen. 


This might be something that should be a feature request on the Teams user forum. Reaching out here just in case.


Thank you for any help you may offer! 


Message 1 of 2
Polycom Employee & Community Manager

Re: CCX 500 - See Parked Calls with Teams

Hello @jb- ,


Welcome to the Poly Community.

The best place for this is our Partner Microsofts site >here<


They are in control of all 3rd party Teams IP phones like ours.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2