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CCX 500 Serial Number?

Polycom Employee & Community Manager

Re: CCX 500 Serial Number?

Hello @kweegup ,


Welcome back to the Poly Community.

Have you and/or your devices been part of a Microsoft TAP program as this could explain why your phones do not show the serial?


Or are these Beta handset's? The proposed fix has only gone into the CCX500 and CCX600 and the CCX400 will follow with a later update.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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