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CCX 500 and 600 initial setup license agreement error

stephan greve
Occasional Contributor

CCX 500 and 600 initial setup license agreement error

We started to test the CCX 500 and 600 today with our Skype for Business infrastructure, including RealPresence Ressource Manager. At the first start we get a string too long error (screenshot attached) The phones have firmware 5.9.12. Do we have to change a config setting to let the phones accept the license agreement automatically? 

We are also using BToE with VVX phones currently, what is the minimum version of BToE needed for the use with the CCX?

kind regards!



Polycom Employee & Community Manager

Re: CCX 500 and 600 initial setup license agreement error

Hello @stephan greve ,


Welcome to the Poly Community.


We discussed a similar issue >here< and the configuration would need to be amended to suit your timezone, language and the Skype Base profile.


Regarding BToE can I point you to the CCX support page as the relevant BToE software is hosted >there<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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