-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- CCX 500 and 600 initial setup license agreement error
Create an account on the HP Community to personalize your profile and ask a question
09-08-2020 12:34 AM
We started to test the CCX 500 and 600 today with our Skype for Business infrastructure, including RealPresence Ressource Manager. At the first start we get a string too long error (screenshot attached) The phones have firmware 5.9.12. Do we have to change a config setting to let the phones accept the license agreement automatically?
We are also using BToE with VVX phones currently, what is the minimum version of BToE needed for the use with the CCX?
kind regards!
stephan
Solved! Go to Solution.
Accepted Solutions
09-08-2020 12:47 AM
Hello @stephan greve ,
Welcome to the Poly Community.
We discussed a similar issue >here< and the configuration would need to be amended to suit your timezone, language and the Skype Base profile.
Regarding BToE can I point you to the CCX support page as the relevant BToE software is hosted >there<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-08-2020 12:47 AM
Hello @stephan greve ,
Welcome to the Poly Community.
We discussed a similar issue >here< and the configuration would need to be amended to suit your timezone, language and the Skype Base profile.
Regarding BToE can I point you to the CCX support page as the relevant BToE software is hosted >there<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community