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CCX 500 cannot boot

Occasional Contributor

CCX 500 cannot boot

There is a CCX 500 cannot boot with an error message "Teams keep stopping".

Is there any way to reset to default or fix this error?



Message 1 of 3
Polycom Employee & Community Manager

Re: CCX 500 cannot boot

Hello @pci.lchan ,

The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure or Others.

Your post or the post you replied to was placed into an incorrect section and has therefore already been moved.


We would need some more details from you. If you are unable to provide these please open a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: CCX 500 cannot boot

Hi @pci.lchan,


I got a similar error after downgrading from version 5.9.13 to 5.9.12 on my CCX600. A factory reset on the web UI helped to get rid of that.


Best regards,


Message 3 of 3