We are rolling out CCX 500s for users and we have one problem child device. This unit after a factory reset will work but the next time a user attempts to login they are prompted "The company portal cannot connect to Microsoft intune. This might be due to an issue with your network connection." After a reset it will work and the problem persists for any user and even on different network drops.
Thoughts? I do not have hands on access to the device so i do not know the firmware but i'm thinking that we need someone onsite to assist with an upgrade.
Hello @jlayton1979 ,
Welcome to the Poly Community.
Is this just affecting this one device and or does this follow the account used if another device is using the user account?
A quick way to check the firmware, for now, would be to log on to:
If you add the column to display the serial and it displays a Poly 64167F MAC then you are on the latest 5.9.13.0306.
If it does not display this then you are either on a Microsoft TAP and/or on the older 22.214.171.1242 release
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.