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CCX 500 software download missing

SOLVED
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Frequent Advisor

CCX 500 software download missing

The link to download the firmware for the CCX 500 has disappeared from https://support.polycom.com/content/support/north-america/usa/en/support/voice/poly-ccx-software/pol.... Was this an oversight, or has the download been pulled for some reason?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: CCX 500 software download missing

Hello @rgsteele ,

 

this has been fixed.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: CCX 500 software download missing

Hello @rgsteele ,

 

Welcome back to the Poly Community.

This will be replaced. You can still upgrade using the built-in option via the Web Interface.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: CCX 500 software download missing

Hello @rgsteele ,

 

this has been fixed.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 3