Can someone please tell me what this display message means exactly?
Users are interpreting it as their phone ended the connection.
Hello @CBTECH ,
Welcome back to the Poly Community.
As already outlined by @rgsteele >here< our Partner Microsoft owns the Microsoft Teams IP Phone app so the quickest way most likely is to check in one of their dedicated forums. Maybe give this >here< a try?
If you still want to pursue this here we would need to get more information on the call flow in place.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Below was the super helpful response from Microsoft:
|Monday, May 31, 2021 5:08 PM GMT|
Thank you for the update. Yes you have understood correctly Call Drop means the call was disconnected because of some or the other reason.
I hope that answers your query. Kindly let me know if we can move with the archival of the case.
Roshan | O365 Tier 2 Support
Working hours: 8:00 AM- 5:30 PM EST
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