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CCX 600 - Microsoft Teams - Enlarge Dialpad?

SOLVED
jszeglin
Occasional Visitor

CCX 600 - Microsoft Teams - Enlarge Dialpad?

Hello,

 

I just bought a Poly CCX 600 as a test device for a client's Teams deployment.  Poly advertises it as the "executive phone" with a large 7-inch screen, top of the line in the CCX series.  And there are no hard buttons to press, all touch screen.  Neat!

 

So, imagine my surprise when I went to dial out using the speakerphone, and the dialpad on the screen is actually smaller (I measured) than the one on my iPhone X.  Increasing the size of the font in Settings / Device Settings / Accessibility did not change the font or size layout of the dialpad.

 

There's a ton of blank space on the screen around the dialpad.  Is there not a way to increase the size of the dialpad?  If not, this will be a hard pass for deployment until it's a more reasonable size.

 

Hard dialpad buttons would have eliminated this problem.

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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 - Microsoft Teams - Enlarge Dialpad?

Hello @jszeglin ,

 

Welcome to the Poly Community.

Us and other competitors are using the APK provided by our partner Microsoft on our Phones. Any complaints or enhancements would need to be requested from Microsoft and their team of developers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 - Microsoft Teams - Enlarge Dialpad?

Hello @jszeglin ,

 

Welcome to the Poly Community.

Us and other competitors are using the APK provided by our partner Microsoft on our Phones. Any complaints or enhancements would need to be requested from Microsoft and their team of developers.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
jszeglin
Occasional Visitor

Re: CCX 600 - Microsoft Teams - Enlarge Dialpad?

Hello Steffan,

 

Thanks for the quick reply.  I understand that Microsoft is providing the Teams client APK.  What I'm surprised about is that the dialpad size is so small, and this is apparently what it is supposed to look like.  Given Poly has committed to hard button free hardware design for its desk phones, I'd consider this a concern as this is one of the two things a phone is really used for - making and receiving calls - and if it's hard to read the dialpad when the device is at arm's length, that's a problem.  I don't think my message to Microsoft, as a single user, will have as much impact as the B2B relationship Poly has, so pass it along if possible.

 

In better news, the dialpad is slightly larger if you tap "Calls" first.

 

-John

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 - Microsoft Teams - Enlarge Dialpad?

Hello @jszeglin ,

 

You may overestimate the power Poly has when suggesting features to our Partner Microsoft.

 

As you are a user please check this new FAQ section here:

 

Nov 26,2020 Question: Is there a way to suggest or request enhancements to the Microsoft supplied IP Phone Teams application?

Resolution: Please check >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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