Issue: Polycom Phones are not connecting to PDMS-E for provisioning, phones are instead reaching directly out to the MS Teams Sign In and never show up in PDMS unless the provisioning server is manually assigned.
Desired Result: CCX400 and CCX500 Phones to be managed in both Polycom PDMS-E as well as Microsoft Teams Admin Center.
Let me know if there is anything else that I need to provide.
Hello @segreen ,
Welcome to the Poly Community.
If you want the phone to communicate with PDMS-E you need the following parameter:
Simply download the attached, unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Hello @SteffenBaierUK ,
Thank you for your reply, testing results are below:
Results: Phone is not showing online within PDMS, Phone is showing online in MS Teams Admin Center
Thank you for your help, unfortunately, I am unable to obtain good results with this configuration. I have attached the logs from the test. Please advise any next steps that I can try in an effort to resolve my issue.
Thank you for your time,