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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I am at a loss as to how I can logon to a CCX500 Poly phone.

I have factory reset it numerous times.

It is currently at version 7.1.1.0744.

After reboot of the phone, this screen is shown.  When I select to sign in on this device, I enter my O365 email, click on sign in then the screen presents me with a code.

When I go to https://microsoft.com/devicelogin from my PC and enter the code display on the phone, it wants me to pick an account and when I do it asks me if I want to sign in to Microsoft Authentication Broker?

It seems to be going in a loop!

Any assistance would be greatly appreciated.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @skybar ,

 

All options have already been outlined. Did you follow them up?

 

Please work with our Partner Microsoft on this as it is their environment potentially causing you to fail to sign in.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @skybar ,

 

Welcome to the Poly Community.

 

EDIT: You posted in the wrong section and the post has been moved here

 


UC Software 7.1.1 is not Microsoft Teams certified. Please downgrade to UC Software 7.0.3

 

You should then be able to get this to work. If this still fails check this post >here< as there are some pre-requisites for Teams on the Microsoft End.

 

Also check the FAQ post here:

 

Jan 3, 2020 Question: Is there a way to modify Intunes Policy Exclusion for Teams Android Devices to cater to older Android versions?

Resolution: Please check => here <=

 

If all fails please work with our Partner Microsoft on this as they supply the software running on our phones and also the Teams platform.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I downgraded the version to 7.03 but it was still not allowing login to Teams, so I downgraded it to 7.02 but no luck.

Did a factory reset - still no luck.

HP Recommended

Hello @skybar ,

 

All options have already been outlined. Did you follow them up?

 

Please work with our Partner Microsoft on this as it is their environment potentially causing you to fail to sign in.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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