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CCX500 Initial Configuration Provisioning

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markysparky
Occasional Visitor

CCX500 Initial Configuration Provisioning

Hi All

Is there a way to provision the initial configuration on CCX500 (password, EULA, timezone etc ?) in a Teams mode phone ? I believe I have read recently this is not possible but wanted to confirm.

 

Thanks
Mark

Message 1 of 6
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX500 Initial Configuration Provisioning

Hello @markysparky ,

 

Welcome to the Poly Community.


A community search for the term EULA >here< finds these two results >here< and >here

 

Another good read is:

 

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

 

A sample CFG could be:

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Change to Microsoft Teams -->
<!-- Change Admin Password to 789 -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-What-is-the-Standard-Username-and-Password-for-a-Polycom/td-p/4217 -->
<!-- Accept the End User License Agreement -->
<!-- https://community.polycom.com/t5/Microsoft-UC-Platforms/FTP-Provisioning-for-Teams-based-CCX600-Phones/m-p/110008#M8868 -->
<device 	device.set="1"
	device.baseProfile.set="1"
	device.baseProfile="MSTeams"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="789"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	prov.eula.accepted="1"/>
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-Automatically-automatically-check-for-configuration-changes/td-p/68444 -->
<polling	prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<!-- Set UK timezone -->
<!-- See https://documents.polycom.com/bundle/trio-ag-5-9-0-AA/page/r2732735.html for more countries -->
<tcpIpApp	tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-REST-API/td-p/98914 -->
<apps	apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Since-upgrading-to-UCS-5-1-1-and-running-LYNC-unable-to/td-p/59998 -->
<httpd	httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-the-Menu-Language-of-my-Phone/td-p/4219 -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl lcl.ml.lang="English_United_Kingdom"	/>
<!-- Enable Screen Capture by removing # -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-GUI/td-p/4713 -->
#<up up.screenCapture.allowed="1"	up.screenCapture.enabled="1"	up.screenCapture.value="1" />
<!-- Microsoft Teams App Settings -->
<!-- enable Dark Theme by removing # -->
#<up up.uiSubTheme="Dark" />
<!-- enable Screensaver by removing # -->
#<up up.osNative.screenSaver.enabled="1" />
<!-- enable 24h clock by removing # -->
#<lcl lcl.datetime.time.24HourClock="1" />
<!-- enable Bluetooth for CCX 500, CCX 505 and CCX 600 by removing # -->
<!-- with enabled "Connect to a device" will become activated -->
#<bluetooth bluetooth.radioOn="1" />
<!-- change Powersaving by removing # -->
#<powersaving powerSaving.idleTimeout.offHours="5" powerSaving.idleTimeout.officeHours="45" powerSaving.idleTimeout.userInputExtension="20" powerSaving.officeHours.endHour="18"/>

 

Simply modify for your needs

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX500 Initial Configuration Provisioning

Hello @markysparky ,

 

Welcome to the Poly Community.


A community search for the term EULA >here< finds these two results >here< and >here

 

Another good read is:

 

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

 

A sample CFG could be:

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Change to Microsoft Teams -->
<!-- Change Admin Password to 789 -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-What-is-the-Standard-Username-and-Password-for-a-Polycom/td-p/4217 -->
<!-- Accept the End User License Agreement -->
<!-- https://community.polycom.com/t5/Microsoft-UC-Platforms/FTP-Provisioning-for-Teams-based-CCX600-Phones/m-p/110008#M8868 -->
<device 	device.set="1"
	device.baseProfile.set="1"
	device.baseProfile="MSTeams"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="789"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	prov.eula.accepted="1"/>
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-Automatically-automatically-check-for-configuration-changes/td-p/68444 -->
<polling	prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<!-- Set UK timezone -->
<!-- See https://documents.polycom.com/bundle/trio-ag-5-9-0-AA/page/r2732735.html for more countries -->
<tcpIpApp	tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-REST-API/td-p/98914 -->
<apps	apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Since-upgrading-to-UCS-5-1-1-and-running-LYNC-unable-to/td-p/59998 -->
<httpd	httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-the-Menu-Language-of-my-Phone/td-p/4219 -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl lcl.ml.lang="English_United_Kingdom"	/>
<!-- Enable Screen Capture by removing # -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-GUI/td-p/4713 -->
#<up up.screenCapture.allowed="1"	up.screenCapture.enabled="1"	up.screenCapture.value="1" />
<!-- Microsoft Teams App Settings -->
<!-- enable Dark Theme by removing # -->
#<up up.uiSubTheme="Dark" />
<!-- enable Screensaver by removing # -->
#<up up.osNative.screenSaver.enabled="1" />
<!-- enable 24h clock by removing # -->
#<lcl lcl.datetime.time.24HourClock="1" />
<!-- enable Bluetooth for CCX 500, CCX 505 and CCX 600 by removing # -->
<!-- with enabled "Connect to a device" will become activated -->
#<bluetooth bluetooth.radioOn="1" />
<!-- change Powersaving by removing # -->
#<powersaving powerSaving.idleTimeout.offHours="5" powerSaving.idleTimeout.officeHours="45" powerSaving.idleTimeout.userInputExtension="20" powerSaving.officeHours.endHour="18"/>

 

Simply modify for your needs

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 6
markysparky
Occasional Visitor

Re: CCX500 Initial Configuration Provisioning

Thank you Steffen for pointing out those articles, they were of great assistance.

Looks like i need to spend some time getting used to how the community search works

 

However, with the following in my 000000000000.cfg file:

 

CONFIG_FILES="common_[PHONE_MODEL].cfg"

 

and the below sample file used and named common_CCX500.cfg in the provisioning location, a fresh boot phone still asks me to go through the initial configuration steps.

 

FTP logs show the phone loading the file.

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<device device.set="1"
	device.baseProfile.set="1"
	device.baseProfile="MSTeams"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="123456"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	prov.eula.accepted="1"/>
<polling prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<tcpIpApp tcpIpApp.sntp.olsonTimezoneID="[obscured]/[obscured]" />
<apps apps.restapi.enabled="1" />
<httpd  httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<lcl lcl.ml.lang="English_United_Kingdom"/>


Any thoughts ?

 

Thanks
Mark

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX500 Initial Configuration Provisioning

Hello @markysparky ,

 

We would need to see some logs for this. If the phone provisions from FTP then it should upload a <mac>-app.log


Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
markysparky
Occasional Visitor

Re: CCX500 Initial Configuration Provisioning

Thanks again Steffen

All working now. 

Appears this was a 000000000000.cfg issue in that we also had a CONFIG_FILE phone_[PHONE_MAC_ADDDRESS].cfg without the config file created.

After removing this directive the initial provisioing works ok and it seems if the files do not exist this causes any other config files to be ignored

Thank again you for your assistance

 

Cheers

Mark

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX500 Initial Configuration Provisioning

Hello @markysparky ,

 

For the official latest official Provisioning Guide please check >here<

 

I addition I suggest you check these:

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=


Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6