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CCX500 ZTP Issue


CCX500 ZTP Issue



We have recently started to deploy CCX500 devices instead of VVX devices.

We have PDMS-E setup and DHCP options so that any devices connected to the LAN will automatically provision from PDMS-E.


This works as expected with the VVX/Trio devices and they are very much plug and play.


With the CCX devices we have noticed that the provisioning doesnt kick in until the EULA has been accepted which needs to be done on the phone. I've had a look online and i can see some provisioning settings for Trio devices which automatically accepts the EULA. This can be found here:


Will the config explained in this article apply to the CCX devices?



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Polycom Employee & Community Manager

Re: CCX500 ZTP Issue

Hello ,


Welcome back to the Poly Community. 


Using a similar configuration to the below should setup the phone:


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2