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CCX600 - Teams Firmware 6.2.21 - Bluetooth Disconnecting

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Occasional Contributor

CCX600 - Teams Firmware 6.2.21 - Bluetooth Disconnecting

Hello, 

 

I applied the latest 6.2.21 firmware to my CCX600 devices and users who have Bluetooth headsets connected are having them disconnect and reconnect repeatedly though the day. Anyone else having this issue?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: CCX600 - Teams Firmware 6.2.21 - Bluetooth Disconnecting

Hello @EGK25 ,

 

Welcome back to the Poly Community.

Is this using the built-in Bluetooth or a Bluetooth dongle? What types of headset's are being used?

 

From the previous 6.2.11 Release notes:

 

Headsets Supported with CCX 500, CCX 600, and CCX 700 Poly CCX 500, CCX 600,and CCX 700 business media phones support the following headsets:


● Plantronics Voyager 8200 UC Bluetooth headset
● Plantronics Voyager 8200 UC USB headset
● Plantronics Voyager Focus UC B825 USB Headset & BT headset
● Plantronics Savi 8245 Office Wireless DECT Headset System
● Plantronics Blackwire 710 corded headset
● Plantronics Blackwire 5220 USB headset

● Plantronics Blackwire 3225 USB headset
● Plantronics Encorepro 510D (Adaptor DA90)
● Plantronics EncorePro HW720 (Adaptor DA80 and DA70)
● Plantronics EncorePro HW510 (Adaptor DA80 and DA70)
● Plantronics EncorePro 520 (only RJ9 support)
● Plantronics Savi 740 headset
● Plantronics Savi 420 headset (supports only Microsoft Teams)
● Plantronics Blackwire 725 USB headset
● Plantronics CS530 wireless headset
● Plantronics MDA220 headset switch
● Plantronics MDA100 QD


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: CCX600 - Teams Firmware 6.2.21 - Bluetooth Disconnecting

Apologies. I am using a Jabra Evolve 2 65 bluetooth connected through the built-in on the CCX600. 

Message 3 of 4
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Polycom Employee & Community Manager

Re: CCX600 - Teams Firmware 6.2.21 - Bluetooth Disconnecting

Hello @EGK25 ,

 

"officially" if the headset is not listed it may have not been tested aka unsupported but I would "assume" it should work.

 

I suggest getting this into our support organisation to verify.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4